Case Study: Optimizing Core Processes for Nationale Nederlanden

Nationale Nederlanden, the largest insurance provider in the Netherlands, faced inefficiencies in managing a critical policy process. Over time, their workflow had become fragmented, relying on multiple external applications and services. This led to operational bottlenecks, frequent errors, and a diminished customer experience. Deployd was brought in to develop a centralized solution that would enhance control, reduce errors, and ultimately drive financial performance.

Challenges

• Fragmented and Complex Workflow: The core policy process involved multiple external systems with little integration, making it difficult to manage and increasing the likelihood of errors.

• Operational Inefficiencies: The reliance on disparate applications led to frequent errors—averaging 134 per month—slowing down policy processing and delaying responses to customer requests.

• Lack of Control: With several disconnected moving parts, Nationale Nederlanden struggled to maintain visibility and consistency across the process, leading to service disruptions and inefficiencies.

Solution

Deployd designed and implemented a robust, user-friendly application to centralize and optimize the core policy process. The key areas of focus included:

• Process Centralization: We integrated all relevant services into a single platform, eliminating redundant systems and improving operational visibility.

• Error Reduction: By implementing automated checks and validation mechanisms, we proactively identified and prevented potential errors before they impacted the workflow.

• Lead Time Optimization: A streamlined process enabled faster policy management cycles, improving overall efficiency and customer satisfaction.

Results

The impact of our solution was immediate and transformative:

• 40% Reduction in Lead Time: Eliminating bottlenecks and centralizing operations led to a significant acceleration in policy processing.

• Drastic Error Reduction: Monthly errors dropped from an average of 134 to just 5, greatly enhancing accuracy and reducing operational risk.

• Financial Performance Boost: The increased efficiency translated into cost savings and improved service delivery, contributing to stronger financial growth for Nationale Nederlanden.

Ongoing Support & Continuous Improvement

Recognizing the need for long-term optimization, Nationale Nederlanden partnered with Deployd for ongoing support. Our team continues to provide updates, security enhancements, and process refinements to ensure the application remains aligned with their evolving business needs.

Deployd’s tailored solution not only resolved immediate challenges but also positioned Nationale Nederlanden for sustained operational excellence in the years ahead.